Refund and cancellation policy

Web APP Refund Policy:

We are so confident that you will be delighted with your Business Ready website that we are happy to refund in full your basic payment, providing we receive your request in writing (via email or post), within 7 days of the order being placed and payment received. Any additional un-recoverable costs we have incurred, over and above the basic installation, will be subtracted from the basic payment when the refund is made. An example of an un-recoverable cost would be if you had asked us to purchase images on your behalf.

In order to request a refund please contact us (via email ) giving the following details;

  • ·         Your Name
  • ·         Customer Number
  • ·         Order Number
  • ·         Date of Order Placement

We would also be grateful if you could let us know the reason for your refund request, as we are always looking to improve our products and our customer service.

We will process the refund within 7 days of the request being received.

Bespoke Website Design - Refund Policy

Our refund policy for bespoke website design services, differs from that for the Business Ready website range and reflects the differing way we charge for this service.

The following are the types of charges we make for our bespoke website design services and these vary depending on the extent and complexity of client requirements;

  • ·         Consultation Fee - via phone - Free
  • ·         Consultation Fee - Face-to-Face meeting - Free
  • ·         Initial Deposit - after requirements agreed - 25% of quoted charge
  • ·         Second Payment - after mockups agreed - 50% of quoted charge
  • ·         Final Payment - after completed website delivered - full outstanding balance


As all of the above charges are intended to reflect work carried out by ourselves, none of the above charges, for our bespoke website design services, are refundable, once paid. However, the client can request that no further work takes place and will not be liable for any further charges.

SEO Refund Policy:

We believe in providing our clients with Guaranteed SEO Services. Many SEO companies do not offer guaranteed services and claim that they have no control over Google, (which is true, SEO companies do not) but the reality is why would you hire a company to provide services for thousands of Pounds with no guarantee at all? What if that SEO Company takes your money and does not provide you with any results, and you end up losing your marketing budget?

We are a performance driven company that delivers guaranteed results, or we refund your money.

We feel that if we were customers about to hire an SEO Company, we would want some kind of insurance policy before handing over thousands of dollars to someone promising you the world.

How It Works

The “Primary Period” is a six month trial starting with the live launch of the website on the Internet (if the website is designed by  SERVICE ON) or, when the site is launched by the clients web designer and turned over to our team for optimization.

a) If guaranteed SEO rankings (as per agreed contract) are not accomplished within the primary period, the client has the option to request a refund on all monthly fees paid, after the completion of the primary period.

100% Money Back Guarantee, if contract expectations are not met.

b) Alternatively, a request may be made for SERVICE ON to continue the search engine optimization work with no refund. If opted out from repayment, billing will stop immediately and, as a courtesy to the client SERVICE ON will provide an additional 3 (three) months of guaranteed SEO services even after the guaranteed results are achieved.

Cancellation Policy for All Service Contract:

The contract shall remain binding unless and until terminated by either party giving 60 days notice expiring at any time after the end of the Initial Term or otherwise in accordance with any other clause specified in the contract.

Termination of the Agreement, however arising, shall not affect or prejudice the accrued rights of the other concerned parties as at termination or the continuation of any provision expressly stated to survive or implicitly surviving termination.