020 3371 9988

Offshore Call Centre Services:

 

Your organizations seeking to improve levels of customer service, increase service quality, improve efficiencies and reduce costs with 24*7 professional call services?

To achieve this, you require an off shore partner that brings with their right technology backed, strong call center management and processes who will ensure high performance and service standards while positively impacting the overall profitability of the operation over time.

Our offshore Call Centre service designed to improve your organizations’ efficiency, enhance processes and heighten performance management to deliver better business results.

We have a range of state of the art call centre based in South East Asia. Our hardware, software and management expertise will be customized to meet all your current and future offshore call center management needs.

This cost-effective service is offering stands apart from most other service provider in its ability to dramatically improve our client company services, improved performance with reduced our client’s costs with our affordable package offer.

 

Hardware & Software Platform:

  • State-of-the-Art Phone Platform: Leading-edge ACD platform, with desktop phones/headsets using VoIP based technology
  • VOIP Communications Server: With an advanced capabilities management interface for multiple Administrators and 200 integrated features
  • Intelligent Call Routing, with a built-in IVR application
  • Customer Relationship Management System
  • State-of-the-art Reporting Application, providing full visibility to your customer calls, with both real-time and daily reporting
  • Call Recording
  • A suite of additional Best-in-Class Call Center Applications, customized to your needs, including:
  • Agent performance management and online coaching tools
  • Forecasting and scheduling tools.

 

Reporting Manager and Analyst:

You will have a seasoned expert watching and evaluating the overall performance of your customer service and providing detailed reports

 

Call Quality Analyst:

You’ll get a team of professionals constantly monitoring your service calls to assess the quality of agent performance against the quality goals of your organization.

 

24/7 Service:

Our Key Calls offer 24/7, 7 days a week and 365 days a year, constant service with same level of professional service.

 

Please feel free to contact us if you need a low cost call centre service.
 
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